TERMS AND CONDITIONS

Orders

Orders placed through our website are subject to acceptance and stock confirmation.

We reserve the right to:

Refuse suspicious orders
Cancel incorrect pricing orders
Limit quantities purchased

Customers will be notified promptly where applicable.

Pricing Policy

Prices displayed are in Kenyan Shillings (KES).

Prices may change due to:

Supplier cost changes
Market fluctuations
Promotional campaigns
Inventory updates

Confirmed paid orders retain agreed pricing.

Payments

Accepted payment methods include:

M-Pesa
Bank transfer
Debit and credit cards
Mobile banking
Approved installment plans

Orders are processed only after payment confirmation.

Delivery Policy

Delivery timelines vary depending on location and product availability.

Estimated delivery:

Nairobi: 1–3 working days
Other towns: 3–7 working days
Remote regions: 5–14 working days

Delays caused by external logistics issues may occur.

Inspection on Delivery

Customers are encouraged to inspect goods upon delivery.

Any visible damage must be reported immediately.

Claims reported later may affect refund eligibility.

 Product Warranty

Selected items carry warranty coverage against manufacturing defects.

Warranty excludes:

Wear and tear
Water damage
Misuse
Unauthorized repair attempts
Physical abuse

Warranty terms vary by product.